Chat started on 2018-07-11 01:40 PM UTC
(01:40:29 PM) *** XX joined the chat ***
(01:40:29 PM) XX: Hello, are you available for some help?
(01:40:40 PM) *** Per joined the chat ***
(01:40:43 PM) Per: HEllo XX
(01:40:53 PM) XX: Hey
(01:40:58 PM) XX: I have a little issue
(01:41:06 PM) XX: with an order of e-liquid essences
(01:42:02 PM) XX: are you there?
(01:42:20 PM) Per: Yes i just have other customers to.
(01:42:30 PM) Per: What is the issue?
(01:43:21 PM) XX: I put in a big order of e-liquids from you. I just received the package today. Opened it, and noticed that the bottles are slightly unevenly filled. But my main issue is that one bottle is missing half the liquid.
(01:44:00 PM) Per: what order id do the order have?
(01:44:06 PM) XX: XX
(01:45:37 PM) XX: the package is fine, and all the bottles are intact and unopened right now
(01:45:37 PM) Per: there should be 9.5ml in each at least, of corse not the one that is half full, can you send me a picture of it?
(01:45:53 PM) XX: yes I can send a picture, one moment please
(01:47:50 PM) XX: I just noticed, the one thats missing half has the tip slightly sheared off
(01:47:55 PM) XX: its dripping liquid
(01:48:04 PM) Per: ahh okay
(01:48:18 PM) XX: Visitor uploaded: IMG_20180711_164703.jpg
URL:
https://v2uploads.zopim.io/2/A/H/2AH...ceb1c91132.jpg
Type: image/jpeg
Size: 2161607
(01:49:34 PM) XX: did you receive the picture?
(01:50:07 PM) Per: Yes i sure did, i am sorry about that
(01:51:20 PM) Per: I can write we shoudl refund you for one bottle, if you have an account on the shop we can put it there and the amoount will be deducted on next order, or if you prefer we can refund to your own account..
(01:52:29 PM) XX: I'll make an account on Pink Mule, doing it right now should take a minute
(01:53:03 PM) Per: Super XX, and again i am sorry about the cap not mounted correct or what ever is wrong.
(01:53:26 PM) XX: My account is now set up
(01:53:57 PM) Per: okay and the email used is the same as in the order ? XX
(01:54:01 PM) XX: yes, it is
(01:54:40 PM) Per: Okay i will write we should refund you, and when my boss is back you shoudl get an email when it is ready
(01:54:55 PM) XX: do you have a time estimate when your boss is back?
(01:55:19 PM) Per: She is doing those things in the evening or morning, so it should be done tomorrow.
(01:55:24 PM) XX: thank you very much
(01:55:42 PM) Per: You are welcome XX, and again sorry about the "leaking" bottle.
(01:56:08 PM) XX: thank you for helping and have a good day Per!
(01:57:05 PM) Per: You are welcome, XX, and thank you and a really nice day to you to.
(01:57:15 PM) *** XXleft the chat ***